At Harlaut Apparel, customer satisfaction is our top priority. We aim to provide high-quality streetwear that meets the expectations of our customers. However, if for any reason you are not completely satisfied with your purchase, our Refund & Return Policy is designed to make the process simple, transparent, and convenient. Please read the following policy carefully to understand how returns, exchanges, and refunds are handled at Harlaut Apparel.

1. Return Eligibility

We accept returns for most items purchased from Harlaut Apparel within 30 days of the delivery date. To qualify for a return, the product must meet the following conditions:

  • The item must be unused, unworn, and unwashed.
  • The item must be in its original condition with all tags attached.
  • The product must be returned in its original packaging.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

If any returned item does not meet these conditions, Harlaut Apparel reserves the right to refuse the return or provide only a partial refund depending on the product condition.

2. Non-Returnable Items

While we strive to accommodate returns whenever possible, certain items are not eligible for return or refund. These include:

  • Final sale or clearance items
  • Gift cards or promotional vouchers
  • Items that have been worn, washed, damaged, or altered after delivery
  • Products returned after the 30-day return period

Please review the product details carefully before purchasing items marked as final sale, as these products cannot be returned or exchanged.

3. How to Request a Return

If you wish to return an item, you must first request a return authorization from our support team. The process is simple and easy:

  1. Contact our customer support team through our official website or support email.
  2. Provide your order number, the item you wish to return, and the reason for the return.
  3. Once your request is approved, you will receive return instructions and a return address.
  4. Carefully pack the item and ship it back to the provided address.

We recommend using a trackable shipping method to ensure the item safely reaches our return facility.

4. Return Shipping Costs

Return shipping costs may vary depending on the reason for the return:

  • If the item is defective, damaged, or incorrect, Harlaut Apparel will cover the return shipping cost.
  • If the return is due to size issues, personal preference, or ordering the wrong item, the customer will be responsible for the return shipping fees.

Shipping fees paid during the original purchase are generally non-refundable, unless the return is due to an error on our part.

5. Refund Process

Once we receive and inspect the returned item, we will notify you about the status of your refund. If the return is approved, the refund will be processed within 5 to 10 business days.

Refunds will be issued to the original payment method used during the purchase. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

In some cases, partial refunds may be issued if:

  • The item shows minor signs of use.
  • The product is returned without original packaging or tags.
  • Some accessories or components are missing.

6. Exchange Policy

If you received an item that does not fit properly or you would prefer a different color or style, you may request an exchange instead of a refund.

To request an exchange:

  • Contact our customer support team with your order number and the item you wish to exchange.
  • Once your request is approved, return the original item following the instructions provided.
  • After we receive the returned item, we will ship the replacement product to you.

Exchanges are subject to product availability. If the requested replacement item is not available, you may choose to receive a refund or store credit.

7. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact our support team within 48 hours of delivery. Provide clear photos of the issue along with your order details.

Once verified, we will:

  • Arrange a replacement item, or
  • Provide a full refund, including shipping charges if necessary.

Our team works quickly to resolve such issues so that you can enjoy your Harlaut Apparel purchase without inconvenience.

8. Late or Missing Refunds

If you have not received your refund after the expected processing time, please follow these steps:

  1. Check your bank account or payment method again.
  2. Contact your credit card provider or bank, as processing times may vary.
  3. If you still have not received the refund, contact our customer support team for assistance.

We are always ready to help resolve any concerns regarding refunds or returns.

9. Order Cancellations

Orders can be canceled before they are processed or shipped. If you wish to cancel an order, contact us as soon as possible with your order details. Once the order has been shipped, it cannot be canceled but may still qualify for a return under our return policy.

10. Customer Support

At Harlaut Apparel, we are committed to delivering premium streetwear and exceptional customer service. If you have any questions about our refund and return policy, our support team is always available to assist you.

We believe in building trust with our customers by providing a fair and transparent return system. Your satisfaction is important to us, and we continuously work to ensure that every shopping experience with Harlaut Apparel is smooth, reliable, and enjoyable.